Review Phone Calls Every call comes back as something you can fix.
The agent takes the order, then the system listens to itself — grading the call, catching the moment a guest gave up, and turning what it got wrong into a one-tap change to your menu.
Calls to review
Abandoned at cart4:12
Item not on menu1:47
Transferred to staff2:31
Catalog gap detected“chicken 65” asked 7×Add item
What’s included
Understand what happened on a call and what your team should follow up on.
Every call graded
- Severity: minor, major, critical
- Caller-experience assessment per call
- Abandonment detected and timestamped
- A triage queue, not an inbox to read
Findings you can act on
- Catalog gaps — demand you do not sell yet
- Likely aliases — what guests actually say
- One tap turns a finding into a menu change
- Non-order inquiries become tracked work items
The record
- Recordings kept, including after a transfer
- Full transcript with the order built alongside it
- Per-call cost visibility
- Guest data deletion honored on request
Beyond voice
- The same analysis loop runs on SMS conversations
- Delivery facts on every message sent
- Phone-channel performance rolled up over time
Step 6 of 6in one order’s life
You see how business is doing.
Sales, popular dishes and busy hours update as orders come in, and every phone call is reviewed so you know what to follow up on.
Follow the whole orderSee it on your menu
See RestCall on your menu.
Book a demo and we’ll walk you through how RestCall would take phone orders for your restaurant.