Simple, all-in pricing. Stripe fees at cost.

Phone usage is AI-handled connected time: from when the AI answers until the call ends. We aggregate call seconds for the month, round the total to whole minutes, and apply the plan allowance. QR dine-in and online ordering are included in your plan — there is no per-order fee.

Each restaurant connects its own Stripe Connect Standard account. Customers pay through your Stripe account, and Stripe deducts its processing fee (2.9% + 30¢ online, 2.7% + 5¢ in-person) from each payout. RestCall never touches the diner card money. We invoice you only for your phone plan and any minute overage. Result: Stripe’s published rate, billed by Stripe, zero markup from us.

Starter is $199 per location per month and includes 1,000 AI-handled minutes. Core is $399 per location per month and includes 2,500 AI-handled minutes. After the included minutes, overage is $2 per 10 minutes, calculated as $0.20 per rounded monthly minute.

Cash pickup skips Stripe processing entirely. Phone usage is still counted against the monthly phone minute plan because the AI handled the call. QR and online default to Stripe Checkout on the customer’s phone, but QR also supports pay-at-table fallback from the order detail panel.

Yes — you sign up for Stripe Connect (Standard) during onboarding, takes about 10 minutes. If you already have a Stripe account from another product, we can connect to it. Stripe runs KYC and direct deposit; RestCall never sees your bank credentials.

Yes for phone orders — the AI exports tickets to Square, Toast, and Clover. For QR and online, payments have to go through Stripe (that’s how we keep the rate pass-through honest), but order tickets still print to your kitchen printer alongside whatever else you run.

Not currently. There are no setup fees. If we’re not a fit after a week of live calls, cancel and the final invoice covers only the active phone plan period and any minute overage.

• QR/online refunds: no per-order RestCall fee to credit — the refund runs entirely through your Stripe account at cost.
• Phone usage: order refunds do not automatically reverse AI minutes, but support can credit test calls, spam, outages, or support exceptions.
• Chargeback:Stripe’s dispute fee is passed through. You can contest in the dashboard.

Phone plans are billed per restaurant location by default so each line’s usage is clear. Three or more locations can unlock volume discounts, pooled usage, dedicated onboarding, and contractual support terms. Stripe rates stay at cost because they’re Stripe’s, not ours, to discount.

Cancel anytime in the dashboard. There is no annual lock-in or early-termination fee. The final invoice covers the active phone plan period and any phone overage through cancellation.

Order history, transcripts, recordings, and menu data stay exportable for 30 days after cancellation, then archived. Customer card-on-file tokens are deleted with Stripe. You can request a full data export at any time.

Email support with a 24-hour first-response SLA, 7 days a week — on every account. Contractual SLAs and phone support are part of multi-location pricing (3+ locations).