Privacy Policy

RestCall AI (“we,” “us,” “our”) operates an AI-powered ordering platform for restaurants. This policy describes how we collect, use, and share information about restaurant callers, customer-app users, website visitors, and people who ask our sales team to contact them.

• Phone number— captured automatically from Caller ID when you call a RestCall-powered restaurant number, or provided when you sign in to the customer app and place orders.
• Name and account information— information you provide during sign-in or checkout, so we can manage your account and the restaurant can identify your order.
• Order contents— items you order, modifications, special instructions, fulfillment time, payment status, and order history.
• Addresses and location— addresses and coordinates you select or save for restaurant discovery and delivery. With your device permission, the app can use your current location. You can choose an address manually instead.
• Payments— payment details are processed by Stripe and the payment method you choose. We receive transaction identifiers, amounts, and payment status to fulfill orders and handle payment support; we do not store full payment-card numbers in our application database.
• Preferences and notifications— saved restaurants, rewards, app preferences, notification choices, and device or notification identifiers used for order updates and supported live order tracking.
• Diagnostics— crash reports, performance information, app and device versions, and technical interaction data used to operate and troubleshoot the app and its services.
• Call audio— we record both sides of the call for quality assurance and order-fulfillment debugging. We do not use recordings to train third-party models. Recordings are retained for a limited period and then deleted.
• Sales request details— when you submit our website form, we collect your name, restaurant or company, number of locations, and at least one contact method. You may also provide a message. We record the page, request type, and campaign tags that led to the submission.

• To process and fulfill your order with the restaurant.
• To authenticate your account, find restaurants, check delivery availability, process payments, and provide order history, saved preferences, and customer support.
• To provide app order notifications and live tracking. Optional deal and restock notifications depend on your preferences and device permissions; you can change them in the app or device settings. App notification choices are separate from SMS consent.
• To send you a one-time SMS containing a link to track your order in real time, only after you verbally consent during the call. These messages are transactional — not marketing.
• To improve the AI assistant’s accuracy and reliability.
• To respond to sales and demo requests. Submitting the form does not enroll you in marketing text messages.
• To comply with applicable laws and respond to lawful requests.

During the phone call, the AI assistant verbally asks for your permission to send you a tracking-link SMS. We send SMS only to customers who verbally agree. RestCall AI is the sender of record for these messages; each message identifies the specific restaurant in the message body.

Message frequency:typically 1–3 messages per order (order received, building, ready). Cost: message and data rates may apply from your mobile carrier. Supported carriers:major US carriers including AT&T, T-Mobile, Verizon, and US Cellular.

You can opt out at any time by replying STOP, UNSUBSCRIBE, or CANCEL to any message. Reply HELP for support. Mobile carrier information is not shared with third parties for marketing purposes, and we do not sell SMS-related data.

• The restaurant you’re ordering from, so they can prepare your food and contact you about the order.
• Service providers that help us run the platform, including telephony, speech-to-text, and hosting providers. Customer-app services include Clerk for authentication, Convex for app data, Stripe for payments, Firebase and Apple for notifications and supported live updates, Google location services for address search and routing, and Sentry for diagnostics.
• For delivery orders, the restaurant and the delivery provider receive the contact, address, order, and delivery-instruction information needed to quote, fulfill, and support that delivery.
• For website sales requests, Vercel hosts the form, Neon stores the request, and Resend delivers an internal notification to our sales inbox.
• Law enforcement or regulators, where legally required.

We do not sell your personal information. We do not share SMS consent or phone numbers with any third party for marketing.

Order data is retained as long as the restaurant’s account is active. Call recordings and transcripts are kept for a limited review window and then deleted. You can request deletion of your information at any time — see section 9. Sales leads that do not become customers are deleted after 12 months. Customer relationship records may be retained as needed to provide the service and meet legal or accounting obligations.

Customer-app account deletion removes account-linked profiles, saved preferences, addresses, and notification registrations from our application records. Some order and transaction records must remain for operational, legal, or accounting purposes; personal information is removed from retained order records through the deletion process. Payment, authentication, and delivery providers may retain records under their own legal obligations and policies. Contact us for help with access or deletion requests.

We use industry-standard safeguards including TLS in transit, encryption at rest, signed webhooks, and least-privilege access controls. No method of transmission or storage is 100% secure — we’ll notify affected users if a breach occurs, consistent with applicable law.

RestCall AI is not directed at children under 13. We do not knowingly collect information from anyone under 13.

You may request access, correction, or deletion of your personal information by contacting us. To unsubscribe from SMS, reply STOP to any message we send you.

Customer-app users can follow our account deletion instructions to delete their account directly in the app.

Contact: [email protected].

We may update this policy from time to time. Material changes will be announced on this page. Continued use after changes take effect means you accept the updated policy.