Phone Ordering The phone stops interrupting the line.
It answers on the first ring, takes the whole order, books the table, and hands the caller to a human when a human is what they need.
Live call · 01:12
2× Butter Chicken$27.00
1× Garlic Naan$4.50
Pickup 6:45Link texted
What’s included
Your team can serve guests while phone orders are being taken.
Taking an order
- Builds a cart the caller can change mid-sentence
- Handles modifiers, sizes, spice levels and combos
- Quotes a real pickup time from current prep load
- Applies promo codes over the phone
- Texts a tracking link once the first item lands
Everything that is not an order
- Books and updates reservations
- Captures catering inquiries with structure
- Logs hours, jobs and complaint calls as reviewable work
- Takes a callback request instead of dropping the caller
- Texts the menu link on request
Handing over to a human
- Warm transfer that confirms a person answered first
- Detects an answering machine and refuses the handoff
- Retries a busy line inside a bounded window
- Only ever dials numbers you configured
- Keeps recording after the transfer
Language and voice
- English, Hindi, Tamil and Telugu
- Remembers a repeat caller's language
- Configurable voice, greeting, name and speaking style
- Hear your dish names pronounced before going live
Answering for the restaurant
- Halal sourcing answered per meat, not as a yes or no
- BYOB and corkage, parking, Wi-Fi, TVs
- Accessible entrance, seating and restroom
- High chairs, booster seats, baby changing
- Outdoor seating, private dining and capacity
Guest privacy
- A caller can ask to be forgotten, on the call
- Numbers masked in every operator view
- Recording retention with legal hold and purge
Step 1 of 6in one order’s life
A guest calls or orders online.
RestCall answers the phone, explains your menu and takes the order. Guests can also order from your website, scan a QR code at the table, or book a table.
Follow the whole orderWorks alongside
See it on your menu
See RestCall on your menu.
Book a demo and we’ll walk you through how RestCall would take phone orders for your restaurant.