How we collect SMS consent.

When you call a restaurant powered by RestCall AI, our AI assistant answers, takes your order, and submits it to the kitchen. The phone number you used to place that call is the number we use to send the messages described below. By calling a participating restaurant and placing an order, you provide prior express consent— under the federal TCPA — to receive transactional text messages tied to that specific order.

We do not require you to opt in separately. The opt-in is the order itself: you initiated the call, you placed the order, you used your phone number to do so, and the messages we send are limited to information about that order. If you don’t want any messages, reply STOP to the first text and no further SMS will be sent for that order or any future one.

The moment the first item is added to your order, the tracking link is sent and the assistant audibly announces it on the call so you hear a clear, real-time disclosure. The exact phrasing in the live AI prompt, today, is:

“Got it, that’s thirteen ninety-nine. Just texting you a link so you can watch our work as we go — reply STOP to that text anytime to opt out.”

That sentence is the audit-traceable moment of disclosure. Your call is recorded for quality and compliance purposes (see section 6), so the disclosure is captured alongside your opt-in.

Below is a literal transcription of how the disclosure and tracking-link SMS are delivered together on every inbound order call. Calls are recorded end-to-end (see section 6); a real consent excerpt is available to Twilio Trust Hub or carrier auditors on request.

Caller

[dials the restaurant’s published number]

AI

“Yum of India, how can I help?”

Caller

“Hi, I’d like a chicken biryani.”

AI

“Got it, that’s thirteen ninety-nine. Just texting you a link so you can watch our work as we go — reply STOP to that text anytime to opt out.Anything else?”

System

At this point a single SMS is dispatched to the caller’s Caller-ID number:

RestCall: Building your order now. Watch it live: https://dash.restcall.ai/track/abc123 Reply STOP to opt out.

Caller

“No, that’s all.”

AI

“Perfect — your order number is YOI-042, ready in about fifteen minutes. Thanks!”

The italicised turn is the consent-disclosure script — present verbatim in the live AI prompt at telephony/src/prompt.ts, and on every recorded call. It is the audit-traceable moment of disclosure.

For each phone order, you may receive up to two messages:

1. Tracking link

   RestCall: Building your order now. Watch it live: https://dash.restcall.ai/track/j97rb2x9ap1k Reply STOP to opt out.

2. Order ready

   RestCall: Hi John, your order YOI-042 is ready for pickup. Thank you for ordering! Reply STOP to opt out.

That’s the entire program. We do not send marketing messages, promotions, recurring digests, drip campaigns, or any message you didn’t implicitly request by placing the order. Order numbers are formatted with a per-restaurant prefix (e.g. YOI-042); tracking links route through dash.restcall.ai.

Typically one or two messages per order. A pickup order with a quick prep time may send only the tracking link; one with a longer prep time will also send the ready notification. Each new phone order starts the count over — we don’t carry unread messages forward.

Reply STOP to any message and you are unsubscribed immediately and permanently across the entire RestCall AI network. Reply HELP for assistance. Both keywords are honored automatically by our SMS carrier; after a STOP, no further messages can leave the platform to your number. Additional accepted opt-out keywords: UNSUBSCRIBE, CANCEL, END, QUIT.

If you previously opted out and want to receive tracking texts again on a future order, contact [email protected]from the phone number in question. Re-enrollment is a manual, human- reviewed process — we do not allow casual re-opt-in during a call.

Calls to RestCall AI–powered restaurants are recorded for quality and compliance purposes. The recording captures your order, the assistant’s SMS-disclosure statement, and the resulting transaction state. Audio retention follows our privacy policy.

If you’d like a copy of the recording for an order you placed, or want to confirm the consent record on file, contact [email protected].

Phone numbers used for SMS are limited to the messages described above. We do not share, sell, rent, or otherwise transfer phone numbers or opt-in data to third parties for their own marketing or any other purpose. Data is shared with our SMS carriers only as necessary to deliver the messages tied to your order; the carrier’s handling is governed by their own published terms.

For the full picture of how we collect and process personal data, see our privacy policy.

Standard message and data rates may apply depending on your wireless plan. RestCall AI does not charge for SMS; any cost is solely between you and your mobile carrier. Supported US carriers include AT&T, T-Mobile, Verizon, and US Cellular.

Questions, opt-out trouble, or requests to access your consent record:

[email protected]

RestCall AI is operated by Accurate Stack LLC (DBA RestCall), a registered business in the United States.